• New UI created using material design
• Redeveloped workflows for incoming leads, processing of leads and calls to phone call APIs
• Added SMS text notifications to customer on submission of lead
• Added duplicate message conditions for leads with the same phone number from the same site within a 24 hour period
• Defined “busy” status for agents to determine intelligent routing rules for next attempts
• Updated round robin call strategy logic to cater for agents who are busy on another call
• Added customizable timeout to each lead source to stop attempts after x amount of time
• Removed update/edit icons, replaced with clickable rows to confirm with overall UI design
• Moved call strategies from dealer to lead source
• Added call scripts edit functions
• Added toggles for text notifications and call recording at a dealer level
• Added customer details to available fields for whisper and text notifications
• Added auto-redirect to login page
• Added front-end validation to form fields
• Created roles for agents, managers, and administrators

07/01/2020 Update 3.0.1

• Gubagoo lead parsing corrected to pick up all vehicles and customer names
• Bug fixed which sometimes resulted in agent and customer events to be out of sync in logs
• Lead Source added to data set to be used in whispers, and/or text messages
• Additional pre-whisper added, requiring agents to press 1 to hear customer details. This has the effect of the agent not being required to speak when answering the phone.
• Call recording option added at a dealer level, can be turned on and off per dealer

08/01/2020 Update 3.0.2

• Updated Dashboard:
  • Added new filters to view previous month + a custom date range
  • Updated all four widgets
  • Added conversion rate as a % (successful calls)
• Added two new metrics: call duration and response time to both dashboard and call status reports
• Added call attempts, “out of”, e.g. 1 out of 3 attempts for reporting purposes
• Recordings can be turned on or off at a dealer level
• Added first version of Zapier integration
• Added Gubagoo lead formats
• Fixed a bug with CSV downloads
• Removed unnecessary time zones in the drop-down for dealer set up
• Removed download and filters for lead sources
• Fixed a bug where some calls would remain “in progress” status even though they had completed
• Fixed a bug when logging in with incorrect schedules, some users would see a blank screen instead of an error message

09/10/2020 Update 3.0.6

•  New agent schedule UI which makes initial setup of agents much faster and allows for easier management of schedules, for examples turning days on and off for sick days/vacation days
• New user type – dealer super admin – this allows a manager of multiple stores to have a single login and manage all stores instead of a manager login per store
• New summary table for internal purposes that shows performance across all of our installed dealers to allow us to see top and worst performers for consulting purposes
• Multiple new lead source parsing added, DealerInspire, eLeads, VinSolutions
•  Increase performance of time to respond, when grabbing the first attempt we’re seeing calls answered in under 30 seconds consistently.
• Various bug fixes related to invalid phone numbers, parsing of leads, etc.