Do you want to make it easier for the people of your city to find your small business? Then it is crucial for you to optimize your website for local SEO.

General search engine optimization strategies show Google that you sell a specific product or offer particular services. Local SEO, on the other hand, tells search engines you market your products in your city – making you more visible to people who are ready to buy today.

These techniques are some of the most effective ways of optimizing your company’s site for local SEO:

Add Location-Specific Metadata

When deciding whether or not to show your company’s website in search results, Google’s algorithms don’t just scan the content of your webpages. They also pay attention to the title tags and meta descriptions you add to each page.

Your metadata must be location-specific if you want your site to appear in local search results. Title tags should usually follow a [City + Page Name] – [Company Name] format and be less than 65 characters. Following this formula is likely to leave you with titles like:

  • New York Divorce Attorney – Smith & Associates, LLC
  • Atlanta Preowned Cars – ABC Automotive
  • Miami Emergency Plumber – Speedy Services
  • Boston Roof Repair – XYZ Contractors

Your meta descriptions should outline the products and services you offer to the people of your city. They must be unique and should typically come in at less than 155 characters. The most effective descriptions look a little like this:

  • “When you need an experienced New York divorce attorney to help you separate from your spouse, you can count on Smith & Associates, LLC.”
  • “ABC Automotive offers affordable preowned cars to the people of Atlanta. Visit our showroom today to arrange a test drive.”
  • “Do you need an emergency plumber in Miami to help you with your leaky sink or clogged toilet? Speedy Services is available to assist right now.”

Adding a location-specific title tag and meta description to a page usually takes less than a minute, but it can have a sizable effect on the number of locals that visit your website.

Claim Your Google My Business Listing

When optimizing your company’s website for local SEO, it can be tempting to focus entirely on making updates and additions to the site itself. Should you choose to follow this path, however, you will fail to perform one of the most important aspects of the optimization process: claiming your Google My Business listing.

Google uses My Business listings to figure out what to show to users who look for products and services in their city or region. When you claim your listing (and verify your information), you can make it much more likely that Google will add you to its local 3-pack.

To claim your Google My Business listing, you must follow these steps:

  1. Sign in to Google My Business
  2. Log in to your Google account or create a new one
  3. Enter your business address
  4. Decide how to display your business on Google Maps
  5. Search for and select a category for your business
  6. Enter your company’s phone number and website URL
  7. Select a verification option and complete the process

When claiming your business, make sure the address and contact info on your website matches the details you provide to Google. If there are any differences, Google may not feel comfortable directing customers to your company.

Apply Local Business Schema to Your Website

Before you conclude your optimization efforts, it would be smart to add local business schema to every page of your website. This code will not be visible to people who visit your site, but it will make it easier for search engines to identify your business and the products or services it provides to local residents.

Once you have added local business schema to your site, you may also consider applying product and/or service schema. This code helps Google and other search engines gain a deeper understanding of the products or services you offer. By giving them this information, you make it more likely that they will choose to send customers to your site instead of your local competitor whose business model they do not fully comprehend.

Need Help Optimizing Your Website? Contact the Experts at FZA Digital

Do you need some help adding a schema to your website or claiming your Google My Business listings? If so, you have come to the right place. FZA Digital has been helping local companies to thrive online for many years – and we would be more than happy to offer our services to you.

To get in touch with a member of our experienced digital marketing team, all you need to do is give us a call at (424) 229-2923 or fill out our online contact form. We look forward to working with you!

Four Common SEO Mistakes You Should Avoid

If your goal is to draw more organic traffic to your company’s website, you have likely spent a lot of time researching such tactics and techniques. However, it is also essential to know what mistakes you should avoid during the SEO process.

Here are some of the most common errors people make when trying to optimize their sites for search:

Publishing Non-Original Content

When trying to grow a website, it can be tempting to pack it with as much content as possible. However, it is vital to remember that quality is more important than quantity when it comes to SEO.

The most harmful error you can make when adding content to your site is copying and pasting text from another webpage. Google and other search engines see this behavior as spammy and unethical – and might decide to penalize your website as a result.

Search engines much prefer to see original content that:

  • Includes strong, attention-grabbing headlines
  • Provides readers with answers to common questions, and
  • Offers users a compelling reason to spend more time on the site

You can give your website the SEO boost it needs by avoiding duplication and sticking to these three principles.

Not Optimizing for Local Search

Does your company primarily conduct business with customers in your city? Then it is vital to optimize your site for local search by:

  • Adding region-specific keywords to your content
  • Posting your address in the header or footer of your website
  • Adding location-specific pages to your website
  • Creating and updating your Google My Business Account

Skipping these four steps is likely to result in website traffic from faraway cities or worse, not receiving any traffic at all. However, you are sure to see a sizable uptick in local traffic if you implement them correctly.

Using Generic Anchor Text for Internal Links

It is recommended to avoid using the following generic terms when anchoring the internal links on your company’s website:

  • “Click Here”
  • “See Here”
  • “More Info”
  • “Link”

When search engine bots comb through your website, they pay special attention to this anchor text since it helps them to anticipate what they will see on the next page. Generic text can cause algorithms to think your site is confusing, which is likely to harm your rankings.

You can typically avoid this issue by using a description of the linked page as your anchor text. So, if you are trying to send your users to a page that details your inventory of pre-owned cars, trucks, and SUVs, you may want to use “used vehicles” or “pre-owned cars for sale” as your anchor text.

Not Using Unique Meta Descriptions and Title Tags

When adding a new page to your company’s website, it can be quite easy to focus so intensely on the text and the images that you forget to spend time optimizing the meta descriptions and title tags. However, this small error can have devastating effects on your search engine rankings.

If Google’s algorithm analyzes your website and notices a lack of unique tags and descriptions, it may struggle to understand the context of your content. It might even come to the conclusion that all your pages are identical.

So, what do search engines want to see from your tags and descriptions?

You should usually stick to a [Page Name] – [Company Name] format with your title tags to help Google’s bots better understand your website. Also, be sure to keep title tags to 65 characters or less. This approach will result in tags like:

  • Financing – John Smith Automotive
  • Services – ABC Plumbing
  • Pricing – NYC Roof Repair

Your website’s meta descriptions should be as unique and persuasive as possible – while staying below 155 characters. The following examples are likely to deliver positive SEO results:

  • “John Smith Automotive offers competitive financing options on new and used cars. Stop by our showroom in New York City to learn more.”
  • “Do you have a clogged toilet or leaky sink in New York City? ABC Plumbing can help. Contact us today to learn more about our services.”
  • “At NYC Roof Repair, we offer affordable prices on roof replacements and repairs to the people of New York City. Call us today for a free estimate.”

Your tags and descriptions do not need to be complicated. However, they are vital if you want to increase the organic traffic your website receives.

Avoid Catastrophic SEO Mistakes – Contact FZA Digital Today

Don’t allow these mistakes to derail your site’s SEO strategy! Reach out to the team of knowledgeable digital marketers at FZA Digital today for all of the advice and guidance you need to drive organic traffic the right way.

To get in touch with us, all you need to do is fill in our online contact form or give us a call at (424) 229-2923. We look forward to helping you in any way we can!

Did your site’s search engine rankings recently take a downward turn? If so, one of the following issues might be to blame:

  • You have lost backlinks
  • Your keyword’s search volume has decreased
  • You have broken redirects
  • You have server issues
  • Your page load speeds have increased

Reviewing and addressing these issues should bring your rankings back to normal. If not, you might have a bigger problem: Google might be penalizing your website.

What is a Google Penalty?

Every day, billions of people use Google to read news, access weather information, and research new products to buy. As such, it is in Google’s best interests to make sure that they can access this information as quickly, easily, and reliably as possible.

If Google thinks a website is acting in a way that makes it more challenging for users to access information, it can issue them a penalty. This penalty is a black mark that the search engine’s algorithm takes into account when deciding whether or not to show the site to users.

Websites that get penalized by Google are less likely to show up in results pages. As such, they usually notice a drop-off in their organic visitor numbers, followed by a notable decline in leads and, ultimately, sales.

How Can You Tell if Google Penalized Your Website?

Google penalties come in two distinct forms:

  • Manual penalties: Imposed by a human being
  • Algorithmic penalties: Imposed during a Google algorithm change

If you believe Google may have levied a penalty on your site, searching for manual penalties is recommended. You can do so by following these three steps:

  1. Log into Google Search Console
  2. Click on the Security & Manual Actions tab
  3. Click through to the Manual Actions page

If your site has a manual penalty, you will find more information about it here.

Should you see a message that says “No Issues Detected” on the Manual Actions page, you will need to check for algorithmic penalties. You can do so by following these simple steps:

  1. Log into Google Analytics
  2. Select your website from the dashboard
  3. Click on the Acquisition tab
  4. Click on the All Traffic tab
  5. Click on Source/Medium
  6. Select Google/Organic from the dropdown menu
  7. Confirm when you began to lose visitors
  8. Check to see if Google updated its algorithm around that date

If your drop-off in organic visitors coincides with an algorithm update, it is likely that your site received an automated penalty.

How Long Do Google Penalties Last?

The length of your Google penalty depends almost entirely on how swiftly you take action to resolve it.

If you have a manual penalty, you can resubmit your site for consideration as soon as you have fixed the problem noted on the Manual Actions page. Google will then take a couple of days to ensure you do not have any additional issues. If all looks clear, they will lift your penalty shortly after.

The timeline to resolve algorithmic penalties is much more uncertain. Once you take steps to address issues, you will then have to wait until Google releases another update before you can escape your penalty. As such, it might take as long as a year to regain your rank positions.

How Can You Recover After Being Penalized?

Receiving a penalty from Google can truly impact your website and your business. However, it is possible to recover from this nightmare scenario by following these easy tips:

Delete Duplicate Content

When building your website, did you copy portions of text from someone else’s site? If so, Google might have flagged you for plagiarism. Consider deleting your duplicate content and replacing it with unique text to keep Google happy.

Disavow Unnatural Inbound Links

Does your website receive lots of inbound links from sites that look shady or untrustworthy? If so, there is a possibility that their bad reputation with Google is rubbing off on you. You can address this problem by disavowing these links.

Delete Unnatural Outbound Links

Are the pages on your website crammed full of links to other sites? If so, Google might think that you are spamming your users or selling backlinks. To avoid giving the search engine giant this impression, you should delete many of those links, and think carefully before adding them to your blogs and pages moving forward.

Need Help? Contact FZA Digital Today

At FZA Digital, we have been helping businesses across the United States achieve and maintain outstanding Google rankings for years. Whether you need help recovering from a penalty or making sure you never receive one in the first place, our team would be more than happy to assist. Reach out to us today at (424) 229-2923 or contact us online to get started.

What is Link Building?

Link building is a Search Engine Optimization (or SEO) term that few fully understand. 

Link building is boosting the quantity and quality of inbound links to a website. Digital marketers typically do this to boost the search engine rankings from places like Google or Bing.

The most common ways to build links to your site are:

  • Starting and maintaining a blog
  • Writing guest posts for other blogs
  • Building relationships with other websites

A blog can be as simple as creating “how-to” articles. Writing guest posts for other blogs could be providing a follow up (or counter argument!) for another website’s curated content. 

On paper, these can look to be short and simple. But once you start, you’ll find that these are deceptively challenging and time-consuming. 

It’s all worth the trouble as these changes they make a sizable difference to a website’s Google rankings.

The Importance of Link Building

“If you build it, they will come.” 

This may be true of baseball fields in Iowa, but it is not accurate when it comes to generating web traffic. Drawing visitors to your website requires countless hours of painstaking SEO.

Out of all the SEO strategies to attract users, there are few more effective than link building.

Why Link Build?

When crafting your company’s marketing plan, it is vital that you include link building. Here’s why:

It Will Make Your Company More Trustworthy

Whether they are hiring a plumber or buying a car, consumers want to do business with people and companies they can trust. But how can the public feel more confident in your organization?

By building links, of course!

When a user sees your business from a website they use regularly, they will feel much more comfortable buying your products and services. 

It Will Make Your Brand More Visible

Writing guest posts for external blogs has long been one of the best ways to build links to your website. 

However, this tactic isn’t just useful from an SEO perspective. It can also get your brand and its products in front of an untapped audience that you may not have been reaching.

Of course, how effective this tactic is depends on the site you decide to create a guest post. For best results, the FZA Digital team recommends working with blogs that:

  • Have a dedicated following
  • Are aimed toward your target market
  • Write about topics that are related to your industry
  • Are popular in your city or state
  • Have a history of creating engaging content

Before long, their reader base will become your customers and all your hard work will be validated!

It Will Boost Your PageRank

When you search in a search engine like Google, it needs to figure out what pages to show you.

To do that, it uses something called PageRank to generate results.

PageRank is Google’s internal system to determine what pages are at the top of search results. The more relevant a site is to a search, the more likely it is to show up in the results.

When determining a website’s PageRank, Google looks closely at its backlinks. But not just how many backlinks you have, it looks at their quality and relevancy as well.

If your site can obtain some quality backlinks from other respected websites in your industry (not from your local baker down the street!), your PageRank will get a significant boost – and you will shoot up the search engine rankings.

It Increases Leads and Sales!

At the end of the day, your main goal is to sell more. So inevitably we need to increase leads or sales.

Link building is one of the best ways to do just that.

When other web pages link to your site, a sharp uptick in your visitor numbers is inevitable. As a result, you should also see an increase in the number of leads that land in your inbox.

Being at the top of rankings also makes it so new products will also be found quicker and rank higher as well. This is why SEO is an investment that can pay massive dividends; all of your efforts continuously build off of each other. 

FZA Digital is Here to Help

Link building can be a highly effective way to boost your web traffic and increase your sales figures. 

If you would like to have a team of SEO experts handle your link building efforts on your behalf, please pick up the phone and call FZA Digital at (424) 229-2923. If you would prefer, you can also contact us online.

In 1994, Justin Hall – a freshman at Swarthmore College – created This website, which still exists today, is widely believed to be one of the world’s first blogs.

Now, more than 25 years later, blogs continue to be one of the most popular means of communication on the internet. However, these posts are no longer just a way to share thoughts and opinions with other web users. They are also incredibly powerful marketing tools.

Businesses who blog on a regular basis enjoy benefits like:

  • Increased Credibility: Blogs can be used to show that companies know their industry.
  • Improved Customer Satisfaction: Many organizations use blogs to answer common customer questions and complaints.
  • Increased Organic Traffic: A well-optimized blog can boost a site’s search engine rankings.
  • More Sales: Blog posts can convince readers to purchase a product or service.

Would you like to enjoy these benefits? If so, all you need to do is begin posting engaging content on your company blog. You can do just that by following these tips:

Vary Your Content

They say that variety is the spice of life. When it comes to the art of blogging, this adage is certainly true. 

If you want to keep your visitors coming back to your website every week, it is vital that you mix up the content you cover. Nobody wants to read the same information again and again.

Of course, in varying your blog posts, you should avoid straying too far from your central theme. If you run an auto dealership, you would be wise to ensure that your content is focused on motoring.

A brief list of some varied topics for dealerships would include:

  • How to Prepare Your Car for Winter
  • Five of the Best Albums to Listen to on Your Road Trip
  • What to Look for When Test Driving a Used Vehicle
  • Five Local Traffic Laws You May Not Know About
  • Understanding the Benefits of Using Oil

These titles offer users a reason to keep coming back while proving that you understand the automotive industry.

Use Compelling Headlines

When looking at a blog post, users often skim the headlines before deciding if they want to read more. As such, it is vital that you make your headers as compelling as possible. Ideally, they should be short, sweet, and eye-catching.

When writing about a new car, your headlines may include:

  • Unbeatable Fuel Efficiency
  • Innovative Tech Features
  • A Welcoming Interior
  • Competitive Financing Options
  • Available to Test Drive Today

The headers allow readers to understand what the vehicle has to offer at a glance – while encouraging them to dive in and learn more. 

Focus on Quality

When sitting down to write a blog post, many people focus on trying to hit a certain word count. Unfortunately, this approach rarely leads to engaging content. It is much more likely to result in unimaginative text that is loaded with filler sentences.

So, when writing your company’s blog posts, you should try to avoid obsessing over word count. Instead, you would be wise to focus on delivering high-quality content.

In other words, your blog should be:

  • Well-sourced
  • Free of spelling errors and grammatical mistakes
  • Easy to read
  • Unique
  • Authoritative

When you deliver high-quality content, your readers won’t even notice that it is a little longer or shorter than usual.

Avoid Lengthy and Complex and Paragraphs

It is, unfortunately, not at all unusual for blog writers to spend so much time focusing on avoiding spelling and grammar mistakes that they forget to ensure that their content is well-formatted and easily readable. As a result, visitors may find their posts to be more than a little challenging to understand. Indeed, if the lack of formatting is particularly egregious, some users will decide that they do not need to read it that badly and click through to a different web page. Many others will leave the site entirely and try to find the same information on an alternative website – an action that may eventually lead to the visitor purchasing a product or service from a competitor.

Nobody wants to lose customers because of this type of unclear writing. So, when you sit down to write your next blog, be sure to spend some time formatting and editing your text. Doing so will help you communicate with your audience in a much more effective way.

Need Some Blogging Assistance?

Can’t find the time to write the engaging blogs your audience wants and needs? Don’t worry. The FZA Digital team is here to help!

We have been creating engaging blogs and web page content for companies of all shapes and sizes for many years. We understand what it takes to create something that people actually want to read.

If you would like to have us assist your organization with its blogging efforts, all you need to do is give us a call at (424) 229-2923 or send us a message online.


Google is getting better and better at guessing what searchers are looking for when they type in their – sometimes cryptic – search terms. As such, search intent is becoming more and more important.

If you think search terms are obvious and will come to you as “I want to buy a new car,” think again. Or better yet, ask to read someone’s search history results and you may be surprised to discover everyone has their own search style.

The good news is once you understand why someone is searching for your product or service with a little bit of investigatory work, you can begin to predict their behavior and serve them content to meet their needs.

Here’s how searcher intent can boost your SEO ranking:

What is Searcher Intent?

Search intent is basically the reason someone is browsing the internet. This line of inquiry can start for any number of reasons, including boredom, but fundamentally searcher intent shows a desire to engage with content online. You may think this is your “in.”

Many people focus on SEO with the hopes of locking in sales and overlook the “why.” Searcher intent is the foundation of why someone decides to take action, so understanding why is going to shape your whole strategy.

Few people type in words into Google, land on a website and buy. It may take 5-8 visits, and an extended amount of time learning to trust you before a customer reaches out. However, don’t be put off. Organic traffic is one of the most valuable sources for sales once you get dialed in.

Searcher intent can be broken down into 4 cornerstones:

  • Navigational: these are often overlooked, but searching in the toolbar itself, (simply typing “Facebook”) to land on a specific website is extremely popular, and shows strong intent.
  • Informational: these are the high volume search terms for information such as the weather, news, or that invite people into your funnel via your blog where they can find specific answers.
  • Commercial/transactional: the highly competitive keywords your business wants; these are usually specific service terms like “best car dealer near me,” which show a customer has an intention to purchase, but you don’t know when.
  • Ambiguous: Not all searches are obvious and it’s unclear what the result should be; are they looking for a definition, a service, a tutorial?

Once you determine which one belongs to your website visitor, you can prescribe content for their unique needs. This tailored approach builds brand awareness, trust, and can lead to more sales than simply spewing out content online.

Searcher Intent Can Boost SEO Results

Now that you can identify intentional keywords, it’s time to test them. To get the most objective idea of the search results for a query, make sure you use a private browser window.

A local SERP-checker, such as can help you get even more objective results, and find out what the results look like in neighboring cities.

Seek to create content that provides a mixture of value, information, service, and products for a well-rounded SEO solution, and be sure to include geo-locational keywords as you go so people in your area can find you first.

Call today to see how we can boost your SEO rankings and help more customers find you at 424-229-2923 or visit us online at

Conversational marketing may sound ambiguous, but 79% of customers now use messaging apps to interact with customer service, and 82% reported that an “immediate response” was the most crucial factor in their overall satisfaction.

If your business is one of the 36% online currently using conversational marketing, by leveraging the power of live chat, then you can skip this one. For everyone else, click here to see why live conversation services help forge genuine conversations and increase conversions.

Here are three quick ways conversational marketing will dominate this year:

#1 – Natural Language Search

Robotic phrases are in. Conversational search is in (and yes, that includes trending voice search results too). Google is literally listening to how people ask for digital data and paying close attention to the brands that serve back humanized information.

Search Engine Watch explains:

“Natural language search is search carried out in everyday language, phrasing questions as you would ask them if you were talking to someone. These queries can be typed into a search engine, spoken aloud with voice search, or posed as a question to a digital assistant like Siri or Cortana.”

Tip: Make it easy for customers to say yes by researching the keywords they use to find your brand and become popularized by Google.

#2 – AI Vs. Human Chatbots

Humans crave connection; AI chatbots have lost their appeal as humans report being frustrated by the mere prospect of talking to a robot.

Connect live chat enables small businesses to utilize real people to create genuine connections and leverages authentic conversations to boost customer service and increase conversions.

Tip: Customers who visit your website have an intent to purchase. Make it easy for them to say yes by welcoming them as they arrive and opening up a dialogue.

#3 – Social Media Support

Messaging apps help customers reach you from the platforms they feel most comfortable with and cover a range of avenues, including social media, third-party apps, and SMS.

While email marketing still offers great potential, the truth is consumer attention is now on apps, not inboxes. Placing your message where customers will see and engage with it is a no-brainer and a surefire way to see significantly higher open rates and engagement.

Tip: Help customers say yes by troubleshooting customer service on live chat and social media platforms to reduce friction and appear more present (see how we can help!).

What Does Your Service Say About You?

Customers are vocal in their desires to support brands that are backed by real people and who forge genuine connections with their audience. And while it may feel daunting, change can be a welcome and refreshing change of pace for you and your consumers.

It’s no longer enough to check off blogs, SEO and emails from your marketing efforts; customers want you to step up to the plate and craft conversational responses. It’s never been easier or more affordable to provide your customers with a premium customer service experience.

Whatever conversation you decide to spark, Connect 24/7 live chat offers real conversation with real leads, in real time.

Request your free demo to see how Connect 24/7 live chat can meet the demands of your small business today by visiting


When it comes to lead generation, it’s normal to jump the gun and assume it’s all for quick and instant sales, but a truly successful lead generation campaign is a carefully coiffed system that can vet, converse, and finesse your audience into becoming lifelong buyers. 

Social media offers small business owners countless opportunities to put themselves in front of a highly engaged and active audience. In fact, small businesses that use social media see, on average, an increase of 24% in total sales just from simply being active on the platform. 

Lead gen can, for the most part, become highly-targeted and highly-automated, once you go through these quick tips. And could in the long-run, save your business an average of 45% on traditional marketing dollars (with the right agency) thanks to its set-it-and-forget-it success. 

So, if you don’t have a social media strategy, or you’re not using lead gen to incentivize people to your offer, it’s time to buckle up.


Did you know FZA Digital has over 1,000 proven accounts that get more leads every single day? Click here to request a free consultation today

#1 – Host a Giveaway

As a rule of thumb: run regular or repeat giveaways if you have an offer, service, or product that is low-cost and easy to fulfill (there are FDA regulated stipulations that if you run a contest, you must adhere to the terms and conditions). Run one-time, high-value giveaways when you want to make a statement and gain traction.

The higher the value offered in a giveaway, the more you can ask from your audience. This is also a great time to partner with different brands or clients who have a similar demographic, so you can double or triple your reach. 

#2 – Offer a Gated Lead Gen 

Popular choices include a short eBook, a one-pager that provides information, value, or a free consultation. The results come from adding a gateway. This requires your audience to give you some personal information, such as their email or an SMS, to get access to the information. 

When publishing a lead gen on social media, you’ll want to consider how people get to their destination as not all platforms want the audience to leave. Customization on social media is key, especially when it comes to the link and call to action!

#3 – Boost View with Live Webinars

Unlike traditional webinars, “going live” on social media is open to everyone and free. Live webinars are super effective for high-ticket offers as you can build trust immediately and answer buyer objections live (or invite them to your email funnel). 

Social media platforms such as YouTube, Facebook, and Instagram actively promote and notify followers when you go live to increase views. This is the creme of the crop for social content so if you are able to go live, even to do a Q&A, you can gain a lot of views quickly.

  • Bonus – The Follow Up 

At the end of the day, even the best lead-gen magnet is only as powerful as the time you take to follow up. Many people forget to read or listen to the information they’ve been given, no matter how incredible or compelling that information was at the moment of interest.

Opening up a doorway into a new conversation with a lead is how relationships begin and much like dating, thoughtful and frequent communication that benefits your prospect, will see them turn from a lead to a loyal and buying customer for life.


FZA Digital helps brands dominate online and can help you generate more leads. Click here to request a free consultation today.

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AI, or Artificial Intelligence, may seem like a dream for the far-off future, but the technology has been available for decades, and chatbots are now communicating all around us. 

In 2016, messaging Apps knocked social media off the top spot with an engaged audience of 4 billion users. Facebook Messenger boasts over 1.3 billion users and is growing in use and functionality at an astonishing rate.

Chatbots are software that can “read” for keywords and provide predetermined responses, but they cannot problem-solve or give an independent answer (that’s AI for you). If you have ever been robocalled, you’ll know within a few seconds of chatting to a bot. 

For those seeking to offer superior customer service, request a free demo now to experience Connect; a 24/7 live chat feature that can scale to your business’s demand. 

The Purpose of Chatbots

Chatbots enable you to automate some of the monotonous, or high-frequency demands in your business to support a stellar customer service experience. 

Each type of chatbot usually has a specific role, and a small business may use one or more to provide a variety of customer service, such as: 

  1. Simple (Scripted) Chatbots: These offer a cut and paste back and forth with your customer and no room for adjustment. 
  2. Intelligent AI Chatbots: These chatbots are taking AI to the next level; ordered a pizza lately or reserved a hotel room? You may be surprised to learn you were dealing with an AI and not a human. 

Many businesses feel the pressure to offset the cost of customer service by installing bots; but what if you could have the best of both worlds?   

There is a third option: 

      3. Human Chatbots: This chatbot platform with human interaction; this middle-ground has a lot to offer. Humans can problem solve and find answers that untrained AI cannot, with the timing and automation of computers.   

FZA Digital is leading the online conversation with Connect, a proprietary online chat technology that enables small business owners to reap the many benefits of chatbots with the transparency that only real humans can provide.   

Like any technology, bugs and glitches do happen, and in those cases, if you rely on AI, you’re going to be without customer support. This might seem ok at first, but wait until the moment during a high-paid Ad campaign like the Superbowl, and you’re SOL. 

How to Provide the Best Customer Experience 

You may be surprised to learn that 24/7 live chat (operated by real humans, in real time) is not as costly to install as you might think, and the expenses can often offset itself via the increase in sales and reduced friction-time in “teaching and training” one or more robots. 

24/7 live chat raises the bar for how humans and AI can perform together and combines the timing and targeting that makes AI great, with the irreplaceable human touch. If you want more leads, more sales, and more raving reviews, 24/7 live chat is the way to go

#1 – Leverage Waiting Times

Just as no one wants to be pounced on immediately upon arrival, a short delay can put your website visitors at ease and allow them to prepare for the conversation while browsing.  

It’s common for an on-page prompt to be time-delayed appropriately with the time that a customer may have questions or be considering leaving the website, to retain their attention and pull them into the conversation. 

#2 – Split Test 

The truth is there’s no way for you to know for sure if a chatbot or a human is the right choice until you try it out. Split testing enables you to see how customers respond to specific changes like adding a live chat feature and enables you to measure any reactions.  

Once installed, continue to test. You can try different automated flows, different responses and see what works for your customers. Pretty soon, you’ll see what works and be able to duplicate those efforts more widely across the board. 

#3 – Finding Balance in Your Business  

Depending 100% on AI is never a great idea. While it may seem trendy, you run the risk of being left out in the cold if there be a technical error, and your customers may feel they aren’t getting the attention they deserve if things go sour. 

Thankfully, finding the sweet spot has never been easier thanks to Connect 24/7 live chat, which enables small business owners to find the right tone for their customer service; best of all, it’s quick and easy to use, can be installed on any website, and won’t slow you down. 


For more information on Connect’s 24/7 live chat features, or to schedule a free demo, please visit



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24/7 Live Chat: Real People. Real Leads. Real Time.

LAKELAND, FL, UNITED STATES, March 1, 2020 / — FZA Digital, LLC debuts Connect, a human-operated 24/7 live chat service. Connect is powered by real people in real time to leverage real results and enables small business owners the opportunity to host authentic conversations that can elevate the customer service experience and increase sales.

Ed Barton, CEO, shared, “While AI is getting better, a pure bot solution will not give the response necessary when dealing with complex sales processes or situations. Connect allows for live chat functionality or co-chat features to support the customer quickly and authentically; Connect works on any website, in any industry, and can be tailored with your branding to drive your desired outcome.”

Whether you’re a solopreneur, a growing small business or a full-scale national enterprise, Connect 24/7 live chat offers a golden opportunity to increase sales and drive conversions; all without compromising the integrity that may come from automating your customer relationships.

“As humans, we instinctively know when we are talking to a chatbot. Nuance in language can lead to the frustrating back and forth while an ‘AI’ tries to figure out what a customer is trying to find out. Unlike AI, humans will continue to have a unique advantage for many years to come,” added Alex Papadopulos, CTO.

In addition to providing concierge-style, premium customer service, Connect offers a unique opportunity to forge a one-on-one connection with interested customers at the moment of interest. Whether it’s 10 pm or 3 am, Connect 24/7 live chat hosts are ready and capable of closing, giving you more time to do what you love.

About FZA Digital, LLC:

FZA Digital, LLC is a full-service, progressive digital marketing services provider. For more information on Connect 24/7 live chat services, or to schedule a free demo, please visit:, or contact FZA Digital, LLC directly at

FZA Digital, LLC
Crystel Raines
+1 214-729-3411
email us here